BigFat AI Labs LLP (“we”, “us”) operates MyVisaScore. This policy explains what personal data we collect, why, and your rights. We act as the Data Fiduciary for the personal data you provide, under India’s Digital Personal Data Protection Act, 2023.
1. Data we collect
- Assessment answers — your responses to the readiness questionnaire (visa type, destination, passport validity band, refusal history, occupation, funds indication, ties, etc.).
- Contact details — name, email address, and (optionally) phone number.
- Documents (paid Pro plan, when launched) — passport and bank-statement files you choose to upload for analysis.
- Payment data — processed by our payment gateway, Cashfree. We do not store your full card or bank credentials.
- Technical data — IP address, device/browser type, and usage events, for security and to improve the Service.
2. How we use it
- To generate your Visa Score, report, and document guidance.
- To deliver your report by on-screen dashboard, PDF, or email.
- To process payments and provide customer support.
- To detect fraud, abuse, and secure the Service.
- With your consent, to send you relevant product updates (you can opt out anytime).
Your documents and personal information are used only to generate your visa assessment and operate the Service. We do not sell your personal data.
3. AI processing
Your structured answers (and opt-in free-text notes) are sent to our AI provider to grade your profile. We do not send passport numbers or raw document scans to the AI model — only the structured labels needed for the assessment.
4. Sharing
We share data only with service providers who help us operate (hosting, database, payment gateways, AI model provider, messaging), under contract and only as needed. We may disclose data if required by law.
5. Retention
We keep your assessment and account data for as long as needed to provide the Service and meet legal obligations, then delete or anonymise it. Customer documents and personal data are retained only as long as necessary to provide the requested services. Upon account deletion or service termination, documents are deleted within 90 days, unless retention is required by applicable law.
6. Security
We use reasonable technical and organisational measures, including encryption in transit (HTTPS) and access controls, to protect your data. No method is 100% secure, but we work to safeguard it.
7. Your rights (DPDP Act)
- Access a summary of your personal data and how it is processed.
- Request correction or erasure of your data.
- Withdraw consent at any time.
- Nominate another person to exercise your rights in case of death or incapacity.
- Grievance redressal — contact our Grievance Officer below.
8. Grievance Officer
Amitesh Kumar Maurya
Email: amitesh.maurya@bigfatailabs.com
Address: Innov8 Orchid Center, 3rd Floor, Sec-53, DLF QE, Golf Course, Gurgaon – 122002, Haryana, India
9. Changes
We may update this policy; material changes will be notified on this page with a new “last updated” date.
10. Contact
Questions about your privacy? Use our Contact page or email contact@myvisascore.in.